Laredo Roofing Pros

- Overall tone: The experiences are largely positive, with multiple customers recommending Kelley Roofing & Restoration and indicating they would hire again.

- Project details and performance:
- Typical projects reported as completed quickly (about four days from start to finish) and finished to the customers’ satisfaction.
- Mueller products are noted as part of the installation, along with a 10-year workmanship warranty.
- Several customers praised professionalism and courteous conduct throughout the process.

- People and roles:
- Doug provided the initial bid and helped with insurance claims in at least one case; in some reviews he did not personally inspect the finished work.
- Jorge Martines, General Manager, was reported to visit the worksite and keep the customer informed during installation.
- Kevin served as sales representative and project manager, coordinating the process and coordinating additional subcontractors when needed.
- Marlon and his crew were referenced positively by at least one reviewer for the actual roof work.
- Some work was completed by subcontractors; one reviewer expressed a preference for knowing when subcontractors would perform the work and for having the primary contact onsite to inspect progress.

- Project management and communication:
- Customers appreciated clear options, explanations of pros/cons, and adherence to agreed timelines.
- One reviewer noted the handling of multiple communications and payments through Kelley Roofing & Restoration, simplifying the process.

- Site conditions and closure:
- At least one reviewer mentioned a clean, debris-free worksite upon completion.

- Areas for potential improvement:
- Some customers would have preferred direct oversight from the contractor’s representative (owner/bid person) during the project or at the end.
- There is a desire for upfront transparency about subcontracting and knowing who will be on site.