Lansing Building Products - Logan, UT

Summary of customer experiences:

- Positive aspects: Staff are described as excellent, knowledgeable about building products and processes; multiple reviews praise helpful, eager-to-assist service; a wide selection of siding options and accessories; and generally smooth delivery experiences when deliveries occur.

- Practical strengths noted:
- Good product knowledge and customer service.
- Availability of a wide range of siding options and accessories.
- Positive impressions of delivering products to customers.

- Common issues and negative experiences:
- Difficulty obtaining price quotes: customers reported visiting the store, calling, and emailing multiple times without receiving quotes, making it hard to compare costs or decide on purchases.
- Order fulfillment and backorder problems: several complaints about long delays, backordered items (sometimes attributed to COVID-19), and issues with coordinating or expediting orders.
- Communication gaps: repeated frustration with lack of timely updates on orders, backorders, or missing items; in one case, failure to provide information even after multiple inquiries.
- Missing or damaged items and incomplete deliveries: specific instances of delayed window delivery, damage upon arrival, missing window screen, and ongoing delays for missing components.
- Inventory and supply constraints: reports of not having enough supplies or adequate stock to fulfill orders.
- Handling of orders: allegations that orders were sold to larger contractors and required multiple re-orders; some orders were only partially fulfilled after long waits.

Potential customers may want to verify current stock levels, request formal written price quotes, confirm expected delivery timelines, and ask about backorder coordination and communication expectations before purchasing.