Keystone Exteriors

- Overall, experiences with Keystone Exteriors are mixed: many customers praise the roofing quality, color matching, and the inclusion of free gutters/gutter covers, along with professional, diligent crews and responsive sales representatives.

- Positive practical details cited: competitive pricing, assistance with financing, HOA coordination, ability to add gutter/downspout work or fascia replacement, daily site cleanup, timely progress updates from some reps (Don, Amanda, Joshua), and neighbors noting a good finished appearance.

- Notable drawbacks or risks: long-running project with fragmented communication across multiple management levels; a conversation starting in November 2024 with work not completed by September 21, 2025; reports of no single point of contact and many directions to different people.

- Solar-related concerns: partnership with GAF Energy for solar monitoring, but no working link provided and solar savings reportedly minimal; multiple leads or contacts involved across the US and abroad.

- Specific issues observed: at least one roof/gutter job reported leaks in gutters at one house; a missing board creating an attic opening at another; some customers indicated the companies involved were not local to their community.

- Miscellaneous: customers frequently noted that Keystone offered better prices than competitors and that the gutter work was included at no extra cost; some projects required matching shed or house colors to HOA requirements, which Keystone accommodated.

- Practical takeaways for prospective customers: expect strong roof workmanship and value, but be prepared for potential multi-person communication channels and possible delays; confirm single-point contact, written project milestones, and warranty terms; verify solar monitoring expectations if integrating solar; ensure all included elements (gutters, downspouts, fascia) are clearly listed in the contract; ask for local references and a clear timeline before signing.