Kern Home Improvement

- Negative experience: A customer alleges a 2-year warranty was not honored and that Phil Russell does not respond to calls from the customer and their broker/realtor; the reviewer advises not to trust the company.

- Positive experience: Another customer praises the professional conduct from initial quote to project completion, notes clear expectations and adherence to schedule, and commends the crew for leaving the property clean. The roof was completed on time, passed city inspection on the first visit, and the customer expressed high satisfaction and willingness to endorse the business publicly.