Joey Builders Inc

Summary of customer experiences with Joey Builders

- Services and outcomes represented: attic insulation improvement, duct/airflow fixes; deck renovations with glass/metal railings; bathroom upgrades including a rain shower and new mirror; driveway with pavers; roof replacement; space additions (including an ADU); kitchen remodeling; interior/exterior painting; and a semienclosed carport. Several projects note enhanced curb appeal, improved home flow, and functional spaces that feel integrated with the living areas.

- Overall sentiment: mixed. Multiple customers praise professionalism, communication, design input, craftsmanship, and timely, tidy work. A single negative experience describes unfinished work, overcharging, missing permits, and concerns about licensing and project management.

- Positive patterns and details frequently highlighted:
- Clear upfront discussions of costs and available design options, with non-pushy guidance.
- Named project managers (e.g., Ilan, Michael, Adam) praised for clear communication, staying on schedule, and thoughtful design recommendations.
- Crews described as punctual, respectful, and clean; workmanship cited as high quality.
- Projects commonly noted for smooth coordination, including remote updates and collaboration that kept disruptions to a minimum.
- Client testimonials frequently mention feeling confident in decisions and outcomes, with spaces that feel like extensions of the home.

- Notable concerns and risks raised:
- One complaint alleges a large project paid upfront but was left unfinished, with stamped plans/permits not delivered, improper structural/electrical work, insulation problems, drywall issues, and a lack of receipts. The customer reports demanding payment outside the agreed schedule and a subsequent state complaint.
- Licensing and credential issues were raised in this negative account (architect’s license status) and by implication in other reviews, suggesting potential risk if due diligence isn’t performed.

- Practical takeaways for potential customers:
- Verify licenses and permits for all aspects of work; request stamped plans and proof of permitting.
- Obtain detailed written contracts, itemized estimates, and invoices; document change orders and payment schedules.
- Confirm project scope, timelines, and responsibilities; request a dedicated project manager and point of contact.
- Check references and past project outcomes; ask about post-completion support and warranties.
- Monitor workmanship and compliance closely, especially for critical systems (structure, electrical, insulation) and finish work.