Integrity Roofing and Construction

Summary:

Experiences with Integrity Roofing & Construction are mixed. Many customers report positive interactions with Jesse and his crew, noting professional conduct, thorough communication, and helpful assistance with insurance claims. They also describe timely and high-quality work on roof repairs or replacements, including weather-conscious scheduling, clear progress updates with photos, and careful attention to detail.

Practical details observed across reviews:
- Services cited: roof repair, roof replacement, skylight issues, leak repairs, and related carpentry; some mentions of tile roofs and solar panel considerations.
- Scheduling and timelines: some jobs completed quickly (e.g., two days for roofing), while others extended well beyond initial estimates (from 2–4 weeks to several months).
- Pricing and payments: quotes given up front; several accounts of upfront payments (examples include around 10k) and final payments; discussions about obtaining insurance supplements and occasional disputes over charges.
- Insurance process: assistance with claims and documentation; in some cases, insurers questioned the work or removed the contractor from programs.
- Communication and project management: generally positive about direct communication with Jesse; some reports of poor responsiveness from a project manager (Paul) and a preference to communicate with the contractor directly; expectations set with step-by-step updates and photos in some projects.
- Quality and outcomes: many reviews praise the finished work and its impact (stable roofs, repaired leaks, improved appearance). Conversely, a minority report unfinished work, damage, or paint/finish issues.

Notable concerns raised:
- Allegations of intimidation or bullying toward an elderly relative to secure payment.
- Reports of unfinished work, delays, miscommunications, and disputes over work scope and payments.
- Specific complaints about project management, notes/estimates, and painting quality.

Overall takeaway for potential customers:
- The company has multiple strong positive experiences, particularly around professionalism, insurance assistance, and quality outcomes.
- There are significant negative reports focusing on communication gaps, delays, payment disputes, and concerns about conduct.
- Prospective customers should seek written estimates and milestones, maintain active ongoing communication (preferably with the contractor directly), verify scope and needed supplements, and review progress closely to avoid disputes.