Infinity Roofing & Restoration

Overall, reviews about Infinity Roofing show a mix of very positive experiences focused on high-quality workmanship, timely completion, and strong coordination with insurance, with some negative experiences centered on solicitation practices, property trespass, and inconsistent customer service.

Positive experiences
- Replaced entire roofs after hail damage, often completed in days.
- Crews described as early, hardworking, clean, respectful, and professional.
- Strong communication from project managers and on-site supervision (examples include Blake, Michael Gonzalez, Craig Green).
- Noted attention to detail, thorough post-job cleanup (including checking for nails and metal scraps).
- Positive outcomes cited as improving the home’s appearance; some called the result “beautiful” or “brand new.”
- Effective coordination with insurance companies and assistance navigating claims.
- Family-business atmosphere with hands-on involvement and personal accountability.

Negative experiences and concerns
- Reports of aggressive door-to-door solicitation, even in gated communities, and disregarding posted “no soliciting” or “no trespassing” signs.
- Instances of disputes over timelines, costs, or billing practices, including allegations of inflated estimates and subcontracting without clear disclosure.
- Claims of poor treatment by certain staff members and harassment during sales attempts (one reviewer mentioned being yelled at).
- Some accounts describe trespass, leaving trash, or other conduct perceived as disrespectful of private property.
- Mixed reliability in terms of whether work was performed by Infinity employees or subcontractors, leading to inconsistent experiences.

Company response and notes
- A July 2025 update states that respecting community rules, private property, and local laws is a priority and that the cited issues do not reflect their standards. Some reviewers view this as not fully addressing recurring complaints.

Practical takeaways for potential customers
- Clarify who will perform the work (in-house vs. subcontractors) and obtain a written scope and timeline.
- Confirm how the company coordinates with your insurance and expected timelines for approval and installation.
- Discuss and document policies on solicitation, door-knocking, and compliance with no-soliciting/no-trespassing rules, especially in gated or high-security communities.
- Ask about site protection measures, cleanup procedures, and post-installation checks for nails and debris.
- Request a dedicated project manager or point of contact for questions and progress updates throughout the project.