Ideal Precision Roofing & Exteriors LLC

- Overall impression: Most customers report a positive experience with Ideal Precision Roofing and Exteriors, particularly for roofing and gutter work, noting clear communication, professional crews, timely project execution, and thorough site cleanup. Several reviews mention strong project management and staff who explain processes, assist with insurance coordination, and match customer goals with appropriate options. A number of customers would readily recommend the company and its HOA familiarity.

- Services and outcomes: Roof replacements (often completed in a single day) and gutter installations are commonly cited. Customers describe high workmanship quality, attention to detail, and reliable scheduling. Some reviews note additional repairs (siding or rotted wood) were completed as part of the project, with overall durable results and peace of mind.

- Project management and communication: Project managers such as Gabe Doss, James Keithley, and Drew Robertson are frequently highlighted for responsiveness, thorough explanations, and keeping customers informed throughout the process. Several customers mention honest guidance, clear contracts, and proactive coordination with insurers.

- Positive anecdotes and specifics: On-time crew arrival, efficient work, good color matching for gutters, and careful site maintenance are repeatedly praised. HOA references and the company’s preferred-vendor status are noted by some reviewers. Several customers specifically commend Dustin Pozan or James Keithley for exceptional service.

- Negative or mixed experiences: At least one detailed account describes scheduling changes, product substitutions that didn’t meet specs, multiple installation quality concerns (rain diverters, exhaust jacks, storm-guard coverage), collateral damage to interior spaces, chipped or dented drip rails, and inadequate cleanup, leading to a low overall rating and a reluctance to reuse the company. Advice from this account includes verifying product suitability in advance and ensuring color/component accuracy, with a cautionary note about communication and post-project site management.

- Practical takeaways for potential customers: verify product specifications and color choices before installation, obtain a written scope of work, confirm scheduling details and potential changes, request pre-install checks of ventilation components, inquire about insurance claim support and potential impacts to interior spaces, and plan for post-install cleanup and warranty coverage.