HomeTown Roofing and Consulting, Inc.

Overview:
Customer experiences with HomeTown Roofing (also referred to as Home Town Roofing & Consulting) are mixed, with a number of highly negative reports alongside several positive endorsements. Practical details cited by customers include communication reliability, project scope and materials, timeliness, financial practices, and warranty experiences.

Key themes
- Communication and reliability
- Negative: multiple accounts of missed appointments, no-shows, unanswered calls or texts, and long delays in starting or completing work.
- Positive: some customers report responsive communication and timely follow-up, particularly when a specific staff member (e.g., Jeff E) is involved.

- Work scope, quality, and materials
- Negative: allegations that jobs were not completed as contracted (e.g., not replacing ice and water shield, not replacing plywood), persistent leaks, mold-related health issues, and requiring third parties to fix problems after payment.
- Positive: other customers praise thorough installation, clean work sites, and long-lasting results; at least one report of a leak being resolved and ongoing no-leak performance after rain.

- Financial practices and disputes
- Negative: frequent references to deposits or down payments taken without completing work, difficulty obtaining refunds, and at least one instance of suing to recover money. Some comments imply cash-only deals and concerns about financial accountability.
- Positive: a few reviews indicate straightforward billing and trust in the contractor, with some customers stating they paid and received agreed-upon work or warranties.

- Permits, licensing, and regulatory concerns
- Negative: several posts warn about failure to obtain permits, and mention of licensing investigations, IRS-related concerns, or potential legal action.
- Positive: there are no explicit regulatory positives in the cited feedback beyond routine mention of warranties and standard business operations.

- Warranties and follow-up service
- Negative: reports of poor follow-through on warranty-related repairs and difficulty getting callbacks after initial work or repairs.
- Positive: some customers report honoring warranties, returning to fix issues, and achieving lasting results (including a 40-year warranty claim in one account).

Practical considerations for potential customers
- Verify licensing and permits before work begins; confirm who will obtain permits and who holds licenses.
- Obtain a detailed written contract specifying scope of work, materials (including ice and water shield and plywood replacement if required), timeline, payment schedule, and warranty terms.
- Clarify deposit requirements, whether payments are refundable, and what milestones trigger payments.
- Ask for references and contactable prior customers; verify long-term performance and any post-sale support.
- Establish clear communication expectations (point of contact, response times) and a plan for handling delays or changes.
- Be cautious of reports involving financial disputes or litigation; investigate recent status of the contractor in your area.

Overall impression
The reviews present a spectrum from highly favorable workmanship and reliable service to serious concerns about reliability, billing, and adherence to contracted work. Potential customers should perform due diligence, request detailed written agreements, and check references and licensing status before proceeding.