Home Pros Remodeling

- Bobby Hernandez is repeatedly described as a professional, knowledgeable, patient, and thorough design consultant. Customers praise his detailed presentations, clear explanations of products and processes, responsiveness, and willingness to answer questions. Many would recommend requesting him to obtain a quote.

- Customers report positive experiences with installation teams: crews arrived on time, worked efficiently, were neat, and cleaned up after work; projects mentioned include windows and flooring remodels. Some notes indicate travel distance (e.g., Hobbs, NM) can extend timelines, but crews are described as respectful and thorough.

- Discounts were offered, including a military discount, and customers appreciated clear information about options and costs.

- There is at least one negative experience: a sales representative named Santiago in El Paso allegedly engaged in unprofessional conduct, including requesting sensitive personal information via a phone app without explaining it, failing to follow up, and portraying a lack of transparency. A coworker he recommended was described as rude, and the incident negatively affected perceptions of the company.

- Overall, feedback centers on high satisfaction with Bobby Hernandez, with generally positive statements about product presentations and service, contrasted by a single adverse encounter with a different representative.