High Caliber Exteriors

- Overall, reviews are mixed. Some projects were completed with good results (roof replacement, gutters, appearance), but numerous reports describe payment, communication, and reliability problems that undermined the experience.

- Payment and finances: multiple subcontractors report not getting paid or delayed payments (up to two months); one review notes deposit refunds taking weeks; some mentions of pricing disputes and unexpected additional charges.

- Communication and responsiveness: frequent complaints about unanswered calls and emails, missed or delayed estimates, and after-service follow-up that never occurred; several reviewers felt ignored after initial contact or during warranty/repair issues.

- Scheduling and timelines: long wait times for estimates and start dates; some projects proceeded quickly once started, but others were stalled by miscommunication or lack of responsiveness.

- Work quality and warranty/repairs: initial installations sometimes had defects (e.g., gutters not properly sloped, water overflow, issues after rains); warranty visits were described as unhelpful or incomplete, with problems remaining unresolved; in other cases, customers were satisfied with the end result.

- Staffing and project management: a few employees are praised (e.g., Kaid as project manager; Brian, Zach, Frank, Osiel for specific work); however, reliability and consistency vary across projects and staff.

- Pricing and scope: some quotes reportedly omitted items (e.g., siding around a door); additional work or costs appeared later, leading to frustration; one review warned of high pricing for a replacement door compared to market rates.

- Practical takeaways for potential customers: obtain detailed written quotes with explicit scope and inclusions, require clear timelines, and confirm warranty terms; verify payment arrangements and request references; anticipate possible communication gaps and plan for follow-up as part of the project.