Guardian Roofing Service

(4.8)
95 reviews
+1 757-947-7114

Guardian Roofing Service Reviews

- Overall, customers report Guardian Roofing Services delivers quick, straightforward roof repairs or replacements, often completed in a single day, with responsive and professional communication throughout the process.

- Pricing and materials: bids are described as competitive or fair, with some customers citing high-quality materials and warranties; one review notes an included feature (five-ply boards) in the rate.

- Work quality and results: multiple reviews describe the workmanship as high-quality or “gorgeous,” with several customers praising the final appearance and durability of the roof or repairs.

- Customer service and process: the owner and team are frequently described as friendly, honest, and customer-focused, with updates provided during the project and willingness to accommodate timelines (including insurance-related needs).

- Cleanup and safety: most reviews commend thorough post-work cleanup and safe yard conditions after completion.

- Negative or mixed feedback: a few customers report issues such as over-ordering materials and ongoing leaks, a non-responsive point of contact, limited English among some crew members, or not addressing a gutter-related problem after completion. Some reviews also caution that communication during problem resolution can be inconsistent.

- Overall sentiment: the majority of experiences are positive, with strong endorsements for reliability, quality, and value, but potential customers should consider the occasional reports of communication gaps or post-project gutter issues.

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Additional Information

🏗️ Common Materials

Shingles,Boards (five-ply),Wood/Exposed wood,Flashing and underlayment materials (e.g., water/ice shield)

Quality Rating

Excellent

⏱️ Response Time

Same-day to next-day response, typically within 24 hours

📝 Common Complaints

Occasional communication/availability issues (some crew language barriers, calls not returned) and pricing concerns (perceived over-purchasing of materials or other pricing disputes); occasional issues with gutters not addressed quickly.

🛡️ Warranties Offered

Warranty mentioned

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Pricing described as competitive and fair; willingness to work with customers on price; good value for money

🔧 Maintenance Tips

None mentioned

Location

Other Siding Repair Services in Newport News