Guaranteed Roofing & Remodeling

- Overall impression: Experiences with Guaranteed Roofing and Remodeling (and related services) are mixed but largely positive for many projects (roofing, gutters, remodeling) while a few details and communication issues have caused frustration for some customers.

- What customers liked most:
- Professional, courteous crews and office staff; crews respected property and neighbors; thorough cleanup and debris removal.
- Projects often completed on schedule or with clear timelines; strong follow-through on touch-ups (spot painting, reattaching poles) when requested.
- Repeated positive mentions of specific team members (e.g., “The Boys in Blue,” Zach, Jim Thibodeaux) and the overall quality of workmanship.
- Clear communication from some offices and clear explanations of work during the process; confidence in guarantees/warranties after completion.

- Areas of concern or caution:
- Miscommunication about scope or details (e.g., salesman’s promises about drainage or drainage plan not being implemented as described).
- Some aesthetic or structural issues post-work (fascia/deck misalignment, shingles pointing in different directions, tar repairs) and potential gaps between expectations and finished results.
- Risk to property during work (e.g., light fixture damage, nails/debris in yard); customers advised to monitor and document pre/post-work conditions.
- Gutter sizing and drainage can affect surroundings (large gutters on small homes led to lawn drainage in one case); verify drainage plan and downspout routing before installation.
- Payment practices: a few customers reported requests for upfront payment or deposits and delays before completion; general advice to avoid paying in full until work is finished to satisfaction.

- Notable service details mentioned:
- Some customers reported the company returning to perform adjustments or touch-ups (repainting, reattaching hardware) after initial work.
- Remodeling-related reviews highlighted code-compliant work, cleanups, and reliable scheduling, with positive remarks about project supervision and on-site communication.

- Practical recommendations for prospective customers:
- Get a clear, written scope of work with specifics on drainage, fascia/deck alignment, and shingle direction; confirm how drainage will be managed away from the property.
- Inspect the site before work begins and request a pre-work checklist; request a post-work walk-through to confirm all items are addressed.
- Discuss payment terms upfront; avoid paying the full amount until the work is completed to your satisfaction and any guarantees are in place.
- Clarify who will be your main point of contact (sales vs. office) and request periodic updates during the project.
- Ask for references from recent jobs similar in scope to your own and inquire about post-project support and warranty coverage.