Fresno Roofing Co Inc

- Service scope: The company has historically offered roofing services and tile supply, including replacement concrete tiles and deck waterproofing. A note from the reviews indicates they no longer perform residential roofing, but they maintain a tile yard with a large selection.

- Notable experiences and outcomes:
- Positive: Several customers cited reliable crews that completed jobs, quality work on projects such as waterproofing a deck and installing/repairing various roof types. Office staff (especially Diane) and yard personnel were repeatedly praised for helpfulness and efficiency. A few reviews described reasonable or excellent pricing.
- Negative/concerns: A number of reviews reported communication and scheduling issues, including miscommunication about estimates, being told a different next step than what occurred, and delays. One customer reported a high-pressure sales approach for tile purchases and required upfront payment. A separate account described rude, defensive behavior by an office staff member when seeking an estimate, and overall dissatisfaction with customer service and handling of debris/removal tasks.

- Practical details for potential customers:
- Confirm current service offerings, especially whether residential roofing is still provided.
- If purchasing tiles, expect a large selection at the yard; verify tile availability and pricing, and clarify payment terms (upfront payments for large tile orders were mentioned).
- When requesting estimates, ensure the process and responsible party are clearly defined to avoid miscommunication between office and field crews.
- Be aware of potential upsell pressures and scrutinize any debris removal or cleanup charges.
- Consider recent reviews for current indications of responsiveness and professionalism, as experiences ranged from highly positive to notably problematic.