Frazier Roofs and Gutters

- Overall impression: Experiences range from highly positive to mixed. Many customers describe professional crews, clear communication, and prompt service, but a subset reports warranty difficulties and inconsistent follow-through.

- Storm/damage response: In several cases (including church property and residential roofs), inspections were conducted within a few days of damage, with scope photos shared with clients. Repairs were often completed within a few days after assessment, and crews coordinated with insurers.

- Work quality and scope: Roofing and gutter installations are frequently praised for quality and attention to detail. Some reviewers note that interior repairs (drywall and painting) were included when needed. Large crews can complete work efficiently, sometimes within a single day.

- Communication and customer service: Office staff are commonly described as helpful, with some reviewers citing specific individuals by name. However, other accounts note inconsistent follow-up, visits by sales personnel, and gaps in communication during warranty processes.

- Warranty and guarantees: Several customers express concerns about warranty work not being prioritized, with multiple visits and fixes described as haphazard. There are also concerns about contract language (e.g., exclusions for air conditioning damage) and dissatisfaction with how warranty issues were handled.

- Cleanliness and site mitigation: Positive remarks about protective measures (tarps over plants, pools, and furniture) and thorough cleanup, including tools like magnets to pick up nails. Some reviews report debris left in neighbors’ yards or nails/trash remaining after work.

- Insurance coordination: Multiple customers indicate the company works with insurers, submitting scopes and coordinating inspections as part of the repairs.

- Recommendations and cautions: Many reviewers would recommend the company for roofing and gutter work, citing quality and responsiveness. A few advise potential customers to be mindful of warranty processes and to confirm coverage details before work begins.