Midlands Roofing & Exteriors
3021 McNaughton Dr STE 3, Columbia, SC 29223, USA
- Services described: siding, gutters, soffit, fascia repair/replacement, and roof-related work for hail damage; claims assistance with insurance; work on multiple properties; thorough site cleanup noted.
- Customer service and staff: Megan frequently highlighted for coordination and communication; Larry noted for scheduling; Jonathan praised for workmanship; several reviews mention the company being veteran-owned as a positive factor.
- Insurance and claims handling: many reviewers credit Megan with proactive insurance liaison, locating older siding, and securing favorable outcomes; in some cases, members say the process required persistent advocacy and longer timelines.
- Work quality and care: a majority report high-quality results and careful installation with good cleanup; some reviewers cite issues such as crooked shingles, non-flat decking, drip-edge problems leading to soffit rot, and concerns about overall workmanship.
- Timelines and communication: experiences vary widely; some projects progressed smoothly and promptly with good follow-up, while others describe long delays (months) and poor or inconsistent communication, including during warranty periods.
- Warranty and post-install service: mixed feedback; several negative posts describe unresolved warranty items and frustration with repairs or refunds, while others indicate satisfactory post-install support.
- Overall sentiment and recommendations: many customers express strong satisfaction and would reuse or recommend, especially for insurance claim support and full project coordination; a notable subset advise caution due to communication gaps, warranty issues, and alleged workmanship problems.
- Geographic scope: reviews reference Missouri, including Columbia, with some mentions of projects at seasonal or out-of-state properties.
No specific siding materials are named; reviews refer to generic siding and related components like gutters, soffit, and fascia.
Good
Generally quick and responsive; reviews note prompt contact, fast scheduling, and timely site visits.
Communication and follow-up can be inconsistent, with some customers reporting long delays.,Warranty process and repairs can be problematic or delays in addressing issues.,Some feedback about workmanship issues related to roofing work that affected siding areas.,A few customers expressed dissatisfaction with cost/value or scope of work.
Warranty coverage exists and some repairs are offered under warranty; several reviews mention a warranty process that can be challenging.
Excellent
Mixed: some customers appreciated how pricing aligned with insurance handling and value; others felt costs were high or not justified by the results.
No maintenance tips are mentioned in the reviews.
3021 McNaughton Dr STE 3, Columbia, SC 29223, USA
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