Builders Service Company
3902 W Valley Hwy N, Auburn, WA 98001, USA
Overall, the reviews show mixed but largely positive experiences with this contractor, with several practical strengths and a few notable concerns.
What customers generally report
- Timeliness and cleanup: work often completed on schedule with daily cleanups; some projects finished in about two days.
- Professionalism and communication: crews described as professional; Sam is repeatedly highlighted as a reliable, responsive point of contact who kept customers informed.
- Value and scope: multiple mentions of affordable pricing and successful roofing-related work (repairs, replacements, gutters, skylights) with references to the use of lifetime shingles in some cases.
- Customer satisfaction signals: several reviews describe the work as high quality and recommend the company to others; one review calls it the best roofing company in town.
Practical considerations and potential drawbacks
- Inconsistent pricing: at least one customer reported wide fluctuations in quotes across visits (from $990 verbally to much higher or lower final figures), suggesting the importance of written, itemized estimates and clear explanations of costs.
- Communication gaps: a reviewer noted miscommunication during coordination (material drop-off, dumpster, etc.) though this was resolved after addressing it with Sam.
- Staff conduct: a negative remark about a non-Sam representative using informal language; reinforces a preference for working with Sam directly.
- Scheduling logistics and delays: occasional delays due to material availability or weather; some projects were completed quickly once materials arrived.
- Perimeter concerns: a reviewer mentioned dogs left in trucks on hot days, which may be a matter to inquire about with the contractor.
Service area and scope notes
- Locations cited include 98031 and 98042 (Covington, WA area).
- Services referenced include roofing repairs/replacements, gutters, and skylights; some comments mention “lifetime” shingle products.
Bottom line
The contractor is frequently described as reliable, with responsive communication and solid work quality, especially when dealing with Sam. Prospective customers should obtain written, itemized estimates, confirm who will handle communications, and be aware of potential pricing fluctuations and scheduling considerations.
None mentioned; reviews focus on roofing (asphalt shingles) and gutters rather than siding.
Excellent
Prompt/quick responses; often described as coming in quickly or scheduling promptly
Pricing/inflated quotes and lack of transparency; inconsistent quotes; miscommunication; occasional unprofessional behavior
Not mentioned
Excellent
Mixed: some praise for affordable prices and best price in town; others report inflated/variable quotes and misrepresentation
None
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