Five Star Roofing

- The company (referred to in reviews as Five Star Roofing and Five Star Contract of New York Inc., with owner John) receives largely positive feedback for professionalism, reliability, and workmanship, including full roof replacements, thorough cleaning, and good follow-up.

- Positive experiences highlighted:
- Punctuality and dependable scheduling; clear, specific communication about needs and capabilities.
- Quick turnaround on services (e.g., inspections and reports within 24 hours; some jobs completed in a day).
- Competent workmanship at reasonable prices; strong emphasis on thorough clean-up.
- Use of drones for assessments; responsive to issues like clogged gutters/drains; some customers noted fair pricing relative to competitors.
- Personal service from the owner, with follow-up to verify work quality and warranty support; clear explanations, especially useful for first-time buyers.

- Notable negative experience:
- A 2023 roof replacement costing over $9,000 was not completed to the customer’s satisfaction; the customer was not home during work, and upon inspection the roof appeared not fully redone. A neighbor observed patchwork rather than a full replacement. The customer did not receive the promised warranty despite paying in full; two years later a leak developed.

- Practical takeaways for potential customers:
- Verify the exact scope of work and obtain documentation of warranty terms in writing.
- Request evidence of completed work (photos, drone footage) and a clear project timeline.
- Confirm cleanup expectations and post-work follow-up procedures.
- Consider timetable and supervision arrangements if you cannot be present during work.