Exteriors Plus

(4.9)
661 reviews
+1 330-970-2923

Exteriors Plus Reviews

Overall, feedback depicts Exteriors Plus as professional, communicative, and generally capable in exterior projects, with many customers praising honest assessments, detailed estimates, strong communication, and quality workmanship on siding and roofing. A number of customers specifically highlighted courteous staff, no-pressure sales approaches, and thorough explanations.

Siding experiences
- Several customers reported on-site siding repairs or full replacements completed after initial visits, with staff such as George and Cory noted for addressing concerns, providing clear guidance, and performing work without pushy sales pitches.
- One customer described a quick repair by George during an inspection, rather than a mere estimate.
- In multiple accounts, crews were praised for quality workmanship and neat, efficient installations.

Roofing and exterior work experiences
- Multiple customers praised staff such as Jamie, William Dye, Cory, Andrew, and John Fincher for professionalism, thorough explanations, and helpful support, including assistance with insurance processes.
- A notable experience described a roof project completed in about 7 hours with careful preparation (tarps, dumpster) and a favorable price compared with another quote.
- Several customers emphasized honesty and transparency in recommendations about roofing needs, rather than upselling.

Communication and sales approach
- Common themes include easy communication, detailed and transparent estimates, and a lack of aggressive sales tactics.
- Customers frequently described interactions as friendly, patient, and informative, with staff taking time to answer questions and address concerns.

Pricing and value
- Some customers compared pricing favorably to competitors, noting more reasonable quotes and clear benefit explanations.
- One customer highlighted paying less than another estimate and appreciated straightforward pricing without pressure.

Negative or mixed feedback
- At least one customer reported significant delays (approximately 95 days) without receiving a price to repair siding, ultimately completing the work with a different contractor.
- A separate customer alleged they received threatening emails tied to review solicitation, indicating a disagreement over marketing practices.

Notable staff mentioned
- George Anim, Jamie, William Dye, Cory, Andrew, John Fincher, among others, were repeatedly cited for professionalism, clarity, and reliability across various projects.

Summarized by ChatGPT

Additional Information

🏗️ Common Materials

Not specified

Quality Rating

Excellent

⏱️ Response Time

Next-day service (within 24 hours) in reviews; prompt responses

📝 Common Complaints

Delays in pricing/quote and follow-through; slow communication in some cases

🛡️ Warranties Offered

Not mentioned

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Pricing described as fair and reasonable; lower than competitor quotes; no pushy upsell

🔧 Maintenance Tips

No maintenance tips mentioned

Location

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