Equity Builders Roofing

Neutral summary of customer experiences with Equity Builders Roofing (siding/roofing):

- Overall sentiment: Experiences range from highly positive to critical. Many customers commend the company for helping with insurance claims, fast project completion, and professional staff; a minority report safety concerns, damaged property, and perceived sales pressure.

- Insurance handling and claims: Several reviewers note that a sales/claims contact (often a manager or Joe/others) guided the claim, coordinated with the insurer, and helped secure approval and payment for roofing and sometimes siding. Some customers mention a lengthy or challenging insurance process, but many ultimately had claims covered.

- Project timelines and execution: Multiple projects were completed in one day, with crews described as efficient. In other cases, customers required additional visits to address gutters, gutter guards, or siding damage caused during removal. Some reviewers report late arrivals or variable pacing.

- Quality of work and outcomes: Positive outcomes include new roofs and repaired siding with favorable results and thorough cleanup. Some customers report issues such as damaged siding or insufficient tarping during removal, necessitating follow-up work.

- Customer service and staff: Recurrent praise for specific individuals (e.g., Joe McBride, Jonathan Dodrill, Jeff, Glen, Doug, Dave) for professionalism, communication, and assistance through insurance and project steps. Several reviewers note substantial post-install follow-up to fix issues.

- Safety and site concerns: At least one review cites unsafe work practices and inadequate communication; another mentions OSHA as a concern. This contrasts with generally positive mentions of safety and site tidiness in other reviews.

- Pricing and quotes: Several accounts indicate pricing was fair or aligned with quotes, with final costs sometimes described as lower than anticipated. A few reviews describe feeling upsold or pressured toward full roof replacement.

- Subcontracting and coordination: The company patterns involve subcontracting work to local crews while maintaining coordination and communication. Some customers appreciated the coordination and reporting, others did not comment on this aspect.

- Practical takeaways for potential customers: Expect support navigating insurance claims and potentially rapid completion, but verify tarp protection during removal, inspect for any siding or gutter damage after work, clarify who will be on-site and whether subcontractors will be used, and obtain a detailed, written scope and timeline to mitigate miscommunication.