EcoShield Roofing

Customer experiences with EcoShield Roofing are mixed but often positive, with several recurring themes around responsiveness, professionalism, and coordination with insurers, alongside a small number of highly negative reports.

Positive observations and practical details
- Response and inspections: Numerous customers noted rapid on-site response and inspections, with sales staff like Will, Nathan, and Josh visiting quickly and providing quotes promptly. Some reviews mention same-day measurements and next-day quotes.
- Thorough assessments: Customers reported thorough evaluations, including roof inspections, attic checks, and even engineer assessments when recommended, to determine damage and scope of work.
- Insurance coordination: A common benefit cited is help with insurance claims and smooth coordination with insurers (e.g., State Farm), including obtaining approvals and handling communications on behalf of the homeowner.
- Professionalism and communication: Many reviews praise courteous, friendly, and professional staff who stayed in contact, provided updates and photos, and were available around the clock. Several mention open, honest communication and a focus on customer satisfaction.
- Work quality and outcomes: Several customers described high-quality work, well-executed installations (roofing, siding, skylights), thorough cleanups, and improvements that looked good and met expectations. Some note eco-friendly practices, such as recycling old materials.
- Additional services and responsiveness: The company is noted for handling related tasks beyond roofing (e.g., gutters, skylights, or addressing leaks) and for quickly returning to fix issues (e.g., replacing a missing drainpipe, addressing ongoing leaks at no extra cost).

Negative experiences and concerns
- Poor experience accounts: A minority of reviews describe very negative experiences, including being “horrible to work with,” leaving trash on the property, not listening to customer requests, and miscommunications about scope or cleanup.
- Contract and pricing concerns: Some reviewers allege misleading contracts or being scammed, with references to high costs or dissatisfaction with how terms were presented.
- Cleanup and workmanship issues: A few customers claim incomplete cleanup or unsatisfactory siding work, and one account mentions a negative overall job with communication problems.

Practical takeaways for potential customers
- Expect potential for quick inspections and proactive follow-up, but verify the exact timeline for evaluations, quotes, and insurance coordination with the team.
- If insurance claims are involved, ask for specifics on how the company assists and documents the process, and obtain written confirmations of coverage where possible.
- Clarify cleanup expectations and post-install service in writing, including how any issues will be addressed and who is responsible for follow-up visits.
- Review the contract terms carefully before signing, and request itemized scopes of work to avoid misunderstandings about what is included or excluded.
- Consider checking recent references and site-specific examples (roofs, siding, skylights) to gauge consistency in performance and communication.

Overall, many customers report a strong value proposition with quick response, professional service, solid communication, and good results, but there are notable cases of dissatisfaction related to cleanup, contract clarity, and overall customer experience. Potential clients should ask detailed questions about scope, cleanup, and post-install support, and verify insurance coordination details before proceeding.