Right Choice Exteriors
3526 Whipple Ave SW, Canton, OH 44706, USA
- Pricing and value: Multiple customers mention competitive pricing, with at least one noting they received the best price among estimates for a large window. Several reviews also describe good value for windows, doors, and siding.
- Installation quality and workmanship: Positive remarks about the quality of work, appearance of installed windows and siding, and craftsmanship (e.g., “top notch” glass block windows, beautiful doors, great-looking siding). Installations are described as fast, professional, and thorough, with crews that are courteous and leave the work area clean.
- Customer service and communication: Repeated praise for friendly, helpful staff and excellent communication throughout the process. Several reviewers highlight responsive service, easy scheduling, and standing by work with warranty-related support.
- Projects and scope: Customers report a range of services including window replacements (including large/picture windows and glass block), door installations, siding work, and weatherstripping adjustments. Several note local ownership and a hands-on approach from the team.
- Warranty and service follow-up: Some reviews mention quick responses for warranty-related needs and follow-up work, with technicians sent out to address issues.
- Mixed/negative experience (leaks and later issues): One substantial update describes ongoing leaks after window replacements. The customer alleges initial misdiagnosis (attributing leaks to the replaced window or gutters), with multiple visits and recaulkings but persistent leaks and new claims about siding or other causes. The situation reportedly led to flooring damage and significant out-of-pocket costs, with concerns about communication and transparency. This contrasts with the otherwise positive feedback and suggests potential risk of undetected or recurring moisture issues, and emphasizes the importance of clear diagnosis, documented warranties, and communication.
- Overall takeaway for potential customers: The company is frequently described as price-competitive and capable, with strong workmanship and reliable customer service on many projects. However, there is at least one documented case of unresolved moisture/leak issues after windows were replaced, underscoring the importance of obtaining clear explanations, written warranty terms, and a detailed plan for leak investigations and repairs before committing to work.
Windows,Siding,Glass block windows,Doors
Excellent
Typically prompt with quick responses and scheduling; several reviews note on-time service and fast installation
Leaks after window/siding work and perceived misdiagnosis or lack of transparency about repair actions; communication gaps
Warranty claims honored and replacement installations arranged for windows with seal issues
Excellent
Pricing is competitive with good value; reviews mention reasonable prices and best-value options
Recaulk minor gaps when needed; keep gutters clean to prevent leaks; address leaks promptly and ensure work performed
3526 Whipple Ave SW, Canton, OH 44706, USA
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