Duffield Home Improvements

Duffield Home Improvements receives mixed reviews. Many customers highlight strong communication, professional staff, high-quality materials, and timely, smooth experiences, while a smaller number report significant delays and unresolved issues.

Positive experiences commonly note:
- Proactive, ongoing communication and education throughout the project.
- Involvement of the owner (Bill) in estimates; responsive follow-up questions.
- High-quality workmanship with attractive results (roofing and, in some cases, siding or metal roofs).
- Timely project completion and scheduling, with some customers noting help coordinating around insurance requirements.
- Competitiveness of pricing and good value for materials and services.
- Helpful crew leadership and friendly office staff (examples include Rubel, Sherry, Manny, Randy, Deb).

Negative experiences commonly note:
- Significant delays and mismanagement, including projects taking months and multiple failed inspections.
- Perceived lack of responsiveness after paying deposits, with ongoing leaks or unfinished work.
- Reports of ongoing issues such as leaking gutters, doors, or other repairs after work was billed as complete.
- Some customers caution against using the company due to unresolved problems and poor after-service follow-up.

Notable staff mentioned across reviews include Bill (owner), Sherry (receptionist), Manny (manager), Rubel (crew leader), Randy (inspector), and Deb (account executive).

Practical takeaways for potential customers:
- Consider obtaining the on-site estimate from Bill and assessing whether the proposed timeline aligns with your schedule and permit/insurance needs.
- Check references and confirm the scope, warranty, and after-service follow-up plan to avoid post-completion issues.
- Be aware that while many customers report smooth, high-quality results, a minority have experienced long delays and ongoing problems.