D. Bassett Roofing & Renovation

(4.8)
153 reviews
+1 817-265-7444

D. Bassett Roofing & Renovation Reviews

Customer reviews portray D. Bassett Roofing & Renovation as honest, dependable, and highly professional, with strong communication and attention to detail. Reported benefits include on-time project completion (often multi-component work such as roofing, gutters, and attic vents completed in a few days), thorough site cleanup, and clear, fair quotes with warranties. Many clients return for multiple projects over the years, indicating a trusted relationship especially for storm-related roof replacements after tornadoes and hail, and even for repairs on rental properties. Reviewers note the company’s willingness to go the extra mile to resolve issues and to revisit work post-completion. They also highlight remodeling capabilities (e.g., kitchen remodels, interior repairs from leaks) and the ability to guide clients through insurance claims, including recommendations on upgrades (Class 4 shingles) that in one case helped reduce premiums. Overall, the feedback is strongly positive and suggests a high likelihood of satisfaction for future roofing, remodeling, or storm-related repairs.

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Additional Information

🏗️ Common Materials

Roofing shingles

Quality Rating

Excellent

⏱️ Response Time

Not specified in reviews; some notes about on-time completion and quick work, but no explicit response-time metric.

📝 Common Complaints

Poor customer service at the front desk/initial contact

🛡️ Warranties Offered

Workmanship warranty; company has at times returned years later to fix issues

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Quotes described as fair; customers perceived good value for money; mentions potential long-term savings with upgrades and insurance-related considerations.

🔧 Maintenance Tips

No maintenance tips mentioned in the reviews.

Location

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