Custom Home Improvement & Repairs of Hampton Roads

- Overall, reviews are predominantly positive, with customers applauding professionalism, clear communication, and quality workmanship on roofing, siding, gutters, and related repairs.

- Inspections and explanations: Inspectors (examples include Shane, Rickey, Drew) conducted thorough assessments, often with photos, and explained issues in simple, understandable terms without high-pressure sales.

- Timeliness and workmanship: Jobs are described as efficient (e.g., siding work completed in about half a day; some projects finished in around 1.5 days) with strong attention to detail and solid cleanup.

- Customer service and follow-up: Multiple reviewers highlight responsive, courteous staff (notably Kimberly, Efrain, Francisco, Terry, Mike, Demetrious) who answer questions, coordinate details, and follow up promptly.

- Pricing and estimation: Estimates are frequently described as clear and reasonable, with some mentioning incentives (such as a referral gift). One reviewer reported persistent, unwanted follow-up calls after initial quotes, leading to a decision not to proceed.

- Subcontractors and communication: In most cases, crews are praised, but one review notes issues with a third-party gutter crew (late arrival, language barriers) that were addressed by the company.

- Potential caveats: Some reviews reference different brand names (Pyramid Roofing vs Custom Home Improvement & Repairs), suggesting customers should verify the exact company and scope of work before engaging.