Cowan Roofing Inc.

- Overall: Experiences range from highly positive to problematic. Multiple customers praised the team for knowledge, promptness, professionalism, and clean work, with high-quality results and added features. A few reviews highlighted concerns about follow-through on repairs and accountability.

- Positive details:
- Jim and the team are described as knowledgeable about roofing assemblies, materials, and building codes.
- The crew worked efficiently and cleaned up well; the roof replacement was reported to look great and be built to last.
- Service was prompt and communicative from initial quote to completion.
- Additional work was performed at no extra or unexpected cost in some cases (e.g., replacing dry rot; replacing rotted fascia boards).
- Specific improvements noted: metal valleys, ridge vents, and solar attic fans were added during replacement.

- Process and communication:
- Estimates and quotes were provided, with explanations of steps and on-time communication throughout the project.
- Customers felt well-informed about decisions during the process.

- Potential drawbacks or concerns:
- One customer reported a downspout issue that did not fit; despite promises to return and fix it, the issue was not resolved for over a month and a half, with disputes over responsibility between the owner and an employee.
- There were repeated back-and-forth communications and missed follow-through on repairs.
- A concern was raised about whether an incomplete gutter system could allow water into a crawlspace, potentially affecting the foundation.
- Payment was described as a two-part arrangement (half upfront, half at completion), and there was some confusion about job scope and responsibility, described by one party as a “side job” rather than a primary job.

- Geography and scope:
- At least one review mentions Napa County; services described include roof replacement and roof repairs (not siding repair per se).

- Overall takeaway for potential customers:
- Expect professional workmanship, clear communication, and solid results for roof replacement/repair, with added features and occasional optional repairs. However, verify post-installation repair commitments, clarify who is responsible for fixes, and confirm timelines to avoid incomplete work.