Construction Concern

Summary of customer experiences with Construction Concern:

- Overall, experiences are mixed. Several customers praise the company for professional initial installations, quality products (notably Anlin windows), responsive sales staff, long-tenured crews, careful site handling, thorough cleaning, and good value. Positive outcomes include successful window and door replacements, improved energy efficiency, and smooth handling of certain projects (e.g., large or specialty windows, sliding doors, and flood-related remodels). A number of reviewers also highlight strong interpersonal conduct from Waylan and other team members, and recommend the company based on personal experience and referrals.

- However, a substantial portion of feedback describes serious follow-up and performance issues. Reported problems include delays in returning to fix defects (often taking months), failure to honor promised referral bonuses, and inconsistent communication. Several reviews allege deceptive or negligent practices, with specifics such as misapplied materials, incorrect installations (e.g., weather stripping and window seals), doors installed backward, and structural or drainage problems leading to additional repairs. Some customers claim projects ran over budget by significant amounts and were late, with accusations of unsafe work and even fraud. CSLB complaints and other legal concerns are mentioned in at least one account.

- The experiences appear highly project- and person-dependent, with some customers describing exceptionally smooth, hassle-free experiences (including quick turnarounds and effective coordination with insurance) and others reporting frustrating delays, misrepresentations, or damage.

Practical takeaways for potential customers:

- Clarify and obtain in writing the installation warranty terms (noting any promises such as a 5-year installation warranty) and who is responsible for warranty work.
- Confirm the scope, materials, and schedule upfront, and document changes to avoid overruns and disputes.
- Ask for detailed timelines for post-install follow-up and defect resolution, and request a clear process for addressing any issues that arise after installation.
- Verify referral incentives in writing and follow up to ensure promises are fulfilled.
- Check references and current customer feedback, and consider asking about crew tenure and site-cleanup practices.
- Be aware that reports vary from highly positive to very negative, and consider obtaining multiple estimates and checking regulatory/consumer references before proceeding.