Complete Roofing Solutions Inc.

Overall, customer experiences with Complete Roofing Solutions (CRS) and CRS Roofing are predominantly positive, with emphasis on professionalism, honesty, clear communication, and fair pricing for roof replacements and repairs. Several reviewers note quick or timely project completion, thorough site cleanup, and detailed documentation of work (including photos). The staff mentioned includes Joe (owner), Joseph Jacobazzi, sales rep Brian Nugent, and team members such as George and Chris, with many customers praising responsiveness and helpfulness from assessment through billing. A number of reviews highlight informative explanations of the process, fair estimates with little to no surprise charges, and ongoing updates during the project.

Key practical details mentioned by customers:
- Professionalism, punctuality, and integrity are frequently cited.
- Clear explanations of work scope, steps, and quotes; some customers appreciated written estimates and the use of photos to show completed work.
- Pricing described as fair or reasonably priced; several reviews praise good value for the quality provided.
- Work quality characterized as excellent or awesome for roof replacements and repairs; some reviews mention extra tasks completed beyond the original scope.
- Timelines: several projects completed quickly, with at least one report of the job taking less than a day; others noted timely/projected completion.
- Cleanup and site management: several reviewers note the site was kept clean daily and left in good order.
- Permits and process: the permit process is described as smooth in at least one account.
- Responsiveness: questions and after-hours inquiries were answered; ongoing communication noted as a strength.
- Positive ongoing relationships: some customers plan to use CRS for future roofs and would recommend the company.

Caveat:
- There is at least one negative experience where a customer felt misled about repairs and contract scope, citing poor quality of repairs and miscommunication; this reviewer pursued complaints with the BBB/DBPR and did not feel the work met expectations, though they noted the staff were kind and professional in conversations. This suggests potential risk if scope and quality expectations are not clearly documented in a written contract.

Bottom line for potential customers:
- Expect a professional, communicative roofing contractor with generally strong value, solid workmanship, clean job sites, and transparent interactions. To mitigate risk, ensure a written, detailed scope of work, clear pricing, and documented evidence of completed work (photos or videos) and permit handling.