Cobex Construction Group - Roofing

- Overall sentiment is mixed: some customers report smooth processes, friendly crews, timely work, and high-quality results, while others describe significant missteps and poor responsiveness.

- Positive experiences highlighted:
- Honest, straightforward estimates from some reps (e.g., Jack Sujackov) and professionals who provided clear communication.
- Smooth overall process with friendly workers and on-schedule completion.
- Consistent commendations for project managers and crew members (Norberto Diaz, Lucas Lee, Mykhailo) when communication and workmanship went well.
- High-quality materials, strong warranties, competitive pricing, and good financing assistance cited by some customers.
- A few instances of good customer service and willingness to address issues.

- Notable negative experiences and issues:
- Serious installation errors (wrong fascia size, sewer vent covered, roof work begun before permits were pulled) and additional costs due to misquotations (skylight) and mismatched components (kitchen ceiling tiles).
- Safety and cleanup problems (rusted nails, debris left in yards, nails/staples scattered, improper removal of ladder, etc.).
- Permit and regulatory concerns (delays, missing permit copies, and inconsistent information from the project team).
- Perceived lack of accountability and handling of mistakes; some customers were asked to pay more to fix issues, or did not receive timely callbacks.
- Mixed experiences with sales pressure: some customers felt consistently pushy or encountered signing on the first visit; others had neutral or positive interactions.
- Several customers expressed reluctance to recommend Cobex to others due to ongoing or unresolved issues.

- Staff notes and variability:
- Alex Martinez is mentioned in both negative and positive contexts depending on the reviewer; one account warns against him in sales, while another praises him for a job well done.
- Other frequently referenced team members include Norberto Diaz, Lucas Lee, and Mykhailo, with several reviews citing their professionalism and proactive communication when things went well.

- Practical takeaways for potential customers:
- Insist on a detailed, written scope with itemized costs and confirm permit status before starting.
- Verify material specifications, including fascia size and roof fixtures, to avoid misfits and additional costs.
- Clarify cleanup responsibilities and ensure debris removal is included.
- Request a dedicated project manager and ask for regular, daily updates on progress.
- Check warranty terms and ask how post-project issues are handled to avoid costly disputes.
- Consider obtaining multiple quotes to gauge pricing and sales expectations; be wary of high-pressure sales tactics.
- Seek references and follow up with past clients to assess long-term outcomes and responsiveness.