Clovis Glass

Customer experiences with Clovis Glass are mixed. Several customers praise the installation quality and professionalism of specific technicians, including Carlos and Juan for door installs, and Michael Lorenzana for sliding-door work and coordinating with Darkside Tinting; Roberta in the office is also noted as pleasant and helpful. Reports of generally smooth projects include five sliding doors serviced and upgraded wheels, new hardware on entry doors, and options like a Milgard sliding door with built-in magnetic blinds, with several customers noting on-time arrivals, thorough cleanup, and overall satisfaction. A number of reviews also cite reasonable pricing, efficient service, and final costs that come in under initial estimates, with some jobs finished quickly (e.g., under four hours for multiple windows).

However, there are significant negative experiences as well. Some customers describe disputes over pricing, alleging that an initial quote was followed by a higher second quote and that the original quote was not acknowledged; one claim states the second quote was charged in full. There are serious safety concerns raised by at least one customer who says a window installation damaged their security system by misconnecting wires and that the company refused to correct the mistake. Communication problems are also reported, including back-office staff (notably a person identified as Steven) failing to follow up or respond over extended periods, leading to delays. A customer attempting a screen repair quotes an amount well above competition and ultimately replaced the screen elsewhere, suggesting price sensitivity and perceived overcharging. Some customers note difficulty with follow-through on questions or quotes after initial measurement visits.

Overall, potential customers may expect strong workmanship and courteous staff in some cases, but should carefully verify quotes, warranties, and potential security/system implications, and confirm communication expectations and timelines before proceeding.