Elite Exteriors
3410 Doolittle Dr, Arlington, TX 76014, USA
Summary of customer experiences with the roofing company (including roof repairs, gutters, and related services):
- Overall sentiment: Largely positive, with frequent praise for honesty, responsiveness, and professionalism. Several customers would happily recommend the company to others.
- Key staff repeatedly highlighted: Michael T (Mike), Jason, Justin, Bryle, Jimmy, Daniel, Kimberly, and Claire, noted for clear communication, thorough explanations, and helpful guidance. Customers often cited prompt responses and staying “in the loop” through the process.
- Inspections and communication: Many customers reported detailed inspections after storms, proactive checks of other roof areas, and clear explanations of needed work. Follow-up communication and updates were commonly mentioned as strong points.
- Work performed: Roof repairs, gutter removal and reinstallations, and some instances of fencing work or insurance-related tasks were completed. In most cases crews left the site tidy and cleanup was praised.
- Areas for improvement: At least one project noted that an attic vent was not replaced initially, necessitating a return visit; a couple of mentions indicated opportunities for coaching or tighter coordination during the job.
- Insurance and paperwork: Several customers appreciated help with insurance paperwork and reconciling payments, with guidance provided to align invoices with completed work.
- Pricing: Descriptions of pricing as fair with no hidden fees were common; several customers felt the value matched the quality of work.
- Recommendations and future use: Multiple testimonials suggested they would use the company again for roofing needs and would recommend to neighbors or friends. Some emphasized relying on staff member recommendations when choosing services.
Overall, customers described a respectful, knowledgeable team that provides thorough inspections, clear explanations, proactive service, and reliable project execution with occasional minor follow-up needs.
No siding materials mentioned; reviews focus on roofing (shingles) and gutters.
Excellent
Typically fast; responses and inspections were quick, often same-day.
Occasional incomplete work (e.g., attic vent not replaced) leading to a follow-up visit.
No warranties or guarantees are mentioned in the reviews.
Excellent
Pricing described as fair with no hidden fees; good value for service.
No concrete maintenance tips; some reviewers recommend monitoring potentially affected areas after storms and scheduling follow-ups as needed.
3410 Doolittle Dr, Arlington, TX 76014, USA
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