C&L Ward

Customer feedback for C&L Ward covers a range of experiences, with many noting strong workmanship and professional service, alongside some concerns.

Positives highlighted:
- Polite, competent installers who explained the process, completed work efficiently, and left sites clean (examples include windows, decks, and doors).
- Staff described as friendly, helpful, and knowledgeable, with several mentions of personalized service from sales through installation (names such as Tony, Andy, Ethan, Levi, Chad, Jason, Josh, Nick M, Chris Duet, and others appear in reviews).
- A number of accounts praised the quality of installation, “top-notch” results, and the company’s commitment to cleanup (even blowing leaves off decks and patios).
- Some reviewers appreciated USA-made products and the company’s responsive problem-solving, including warranty handling.

Negatives or caveats:
- One customer reported feeling charged for labor on a warranty item due to door issues; the company later resolved the matter with the warranty part installed at no charge.
- A different review described limited service knowledge and cited a showroom location (Saginaw) as largely display-only, with little hands-on assistance; another note mentioned a project requiring a return visit due to material issues.
- Another experience indicated incomplete work (about 90% finished) requiring a follow-up for materials, suggesting variability in execution or supply.

Practical takeaways for potential customers:
- Expect generally positive interactions from sales through installation, with emphasis on communication, professionalism, and thorough cleanup.
- Warranty matters may be resolved, but verify warranty terms and what is covered at the outset.
- Be aware that some locations or showrooms may function mainly as displays rather than full-service project support; confirm which location will manage your project.
- In some cases, projects may require follow-up visits for material issues or to complete installations.