Chavez & Sons Roofing & Construction

- Company and scope: Chavez & Sons Roofing & Construction (Elizabeth, NJ) provides roofing, gutters, siding, and related repairs, including specialty work on copper, slate, architectural shingles, box gutters, and chimney flashing. Several projects involved insurance coordination and weather-related damage.

- Responsiveness and communication: consistently quick responses to inquiries and estimates; on-site assessments often arranged promptly (same/next day); clear, plain-language explanations; regular project updates and availability for questions, sometimes outside normal hours.

- On-site process and transparency: crews came prepared with materials; photos were taken to show issues; color samples (e.g., shingles, gutters) were provided to aid decisions; they explained damages, needed replacements, and next steps in detail; post-work follow-up to ensure satisfaction.

- Pricing and insurance handling: multiple quotes commonly obtained; Chavez & Sons offered mid-range pricing with no surprise charges reported on final bills; strong assistance with insurance claims, including explaining processes and coordinating to avoid duplicative deductibles or delays.

- Work quality and scope: reported high workmanship across residential and commercial projects (roofs, box gutters, siding, chimney work, rot replacement, copper and metalwork); examples include replacing rotten wood, rebuilding gutters, installing ventilation features, and aligning shingles precisely; many projects completed efficiently (some in one day) with careful attention to detail.

- Timelines and reliability: some scheduling delays noted, but most clients found the wait worthwhile; crews were described as punctual, hardworking, and thorough in cleanup, including magnet cleaning for nails.

- Site conduct and safety: crews were courteous to homeowners and pets; efforts to protect property during work; minimal disruption beyond normal construction noise; doors sometimes left unlocked for access.

- Customer service reputation: multiple reviewers described the team as honest, non-upselling, and focused on long-term satisfaction; owners and leads (e.g., Curtis, Blake, Jerome, Santiago, Walter) were frequently cited for direct involvement and dependable communication.

- Practical considerations for potential customers: potential for same-day or rapid turnaround on certain projects; ability to borrow color samples; detailed estimates; clear insurance guidance; proven track record with both minor repairs and full roof/gutter overhauls.