Charleston Roofing and Exteriors

- Warranty and ownership issues: After the company was acquired by Charleston Roofs and Windows, several customers report that warranties from the previous company are not honored, even though the new entity appears to represent the old brand. This has led to frustration and accusations of poor business practices.

- Positive workmanship and efficiency: Multiple customers praise the quality of installation and inspection work, with notes that crews were knowledgeable, thorough, and efficient. Several reviews mention fast, clean installations (one-day roof replacement in at least one case) and detailed inspections with photos.

- Responsive and helpful staff: Several individuals (Tommy, Blake Miller, Michael Kelley, Kevin, Amanda Wiese, Eric Chestnut, Andy) are highlighted for professionalism, clear communication, and helpfulness, including assistance with insurance claims and staying within budget.

- Mixed customer sentiment: Some reviews strongly recommend the company and report excellent experiences, while others warn against using them and emphasize reliability concerns, especially regarding warranties post-acquisition.

- Regional context and scope: The majority of feedback originates from the Charleston area (including Mount Pleasant); customers reference coordination with insurance, quotes, and rapid project completion.

- Practical takeaways for potential customers:
- Verify current warranty coverage and who will honor it in writing before proceeding.
- Confirm which entity is handling work and ensure alignment between branding, website, and email communications.
- Seek detailed project timelines, photos, and post-install cleanup expectations; ask for references or prior work in your area.