Champion Replacement Windows of Greensboro

Overall: mixed customer experiences. Several clients praised individual staff and installers for professionalism and helpfulness, while others reported significant issues with sales processes, installation quality, and follow-up.

Positive experiences and strengths cited
- Staff and interactions: Mitch (positive comment), Shandria (awesome), Dallas (helpful and informative), Chris (patient, professional, thorough), John/Christopher Davis (clear and helpful), and others noted as informative or knowledgeable.
- Installations: some reviews praised installers as professional and meticulous, with references to doors or windows being well installed and details being addressed.
- Process and information: some customers appreciated clear explanations of the process and energy savings, and felt guided through decisions.

Negative experiences and common complaints
- Sales and quoting: repeated reports of pushy sales tactics and difficulty obtaining a written, detailed quote; quotes fluctuating significantly (e.g., from high to much lower amounts) without delivery of formal documentation.
- Installation problems: multiple mentions of incorrect sizes, not meeting code, and exterior caulking issues leading to leaks or water intrusion; warranties or post-install issues described as slow or unaddressed.
- Communication and responsiveness: frequent accusations of poor communication, missed appointments, and difficulty contacting local or corporate offices; delays in scheduling repairs or replacements.
- Warranty and service: reports of disputed or unsatisfactory warranty handling; requests for repairs sometimes not fulfilled or delayed.
- Comparing options: some customers advised alternatives (e.g., Window World) for lower cost or better experience; strong warnings to avoid Champion Windows in particular.

Practical takeaways for potential customers
- Insist on written, detailed quotes that specify window/door types, dimensions, quantities, materials, labor, and warranties before committing.
- Confirm measurement dates and ensure final orders match measurements; verify sizes and code compliance at install.
- Clarify who will perform installation and the expected timeline; ask about contingencies if issues arise and how repairs will be handled under warranty.
- Document all communications and maintain a clear point of contact; request proactive updates on progress and scheduling.
- Be aware of potential delays or communication gaps and compare with alternative providers to ensure pricing, service, and warranty terms meet expectations.