Central Window Sales, Inc

Central Window Sales (CWS) shows a wide range of customer experiences. Several reviewers describe highly positive interactions centered on professionalism, clear explanations, responsiveness, fair pricing with multiple options, and strong installation results. Specific positives include:

- Professional, knowledgeable staff (examples cited include Andrew, Bob, Zac, James, Bridget) who explain options clearly and provide trustworthy guidance.
- Quick, responsive communication and fast appointment availability.
- Fair pricing with multiple option choices; satisfaction with product quality (notably PGT windows/doors) and successful installations.
- High-quality installation experiences with considerate crews (e.g., Patrick and Russell) who keep the work area clean and protect surrounding areas, with little to no follow-up touchups.
- Repeated praise for Zac’s customer service and overall helpfulness, and for reliable, on-time service.

However, there are also negative experiences highlighted by at least one reviewer, illustrating potential risks:

- Delays and missed timelines: promises of 3–4 weeks turning into about two months.
- Sales/process issues: reports of salespeople misreading plans, ordering incorrect window sizes, and lack of proper measurements.
- Pricing/fees and surprise charges: claims of extra charges and a cited practice of an up-front evaluation fee (e.g., $175) before service, with some customers feeling charged for information gathering rather than the work itself.
- Inconsistent experiences across staff and projects: one detailed negative review describes multiple missteps and poor discipline handling, suggesting variability in execution.

Practical takeaways for potential customers:

- Expect mixed results: many customers report excellent service, clear communication, and high-quality installations, but there are notable accounts of delays and measurement/order issues.
- Clarify scope and costs upfront: confirm measurement procedures, who will measure openings, how sizes are verified, and whether any upfront evaluation or other fees apply.
- Request written timelines and milestones: specify delivery and installation dates and how changes or delays will be handled.
- Check credentials on specific projects: confirm which staff will be involved (sales vs. installation) and request examples or references for similar window/door projects.
- Consider obtaining multiple quotes to compare pricing, timelines, and service terms.