Carolina Professional Roof Systems

- Overall sentiment: Highly positive, with multiple customers praising prompt communication, professional service, and reliable results for both residential and commercial projects.

- Response and communication: Texts answered the same day; consistent updates and photo sharing during the process; Billy Williamson and crew stayed accessible and responsive.

- Insurance coordination and planning: Billy often advocated with insurance companies, guided customers through claims, and coordinated work such as copper replacement and chimney stonework; explained options and processes clearly.

- Range of services performed: Roof repair and replacement for homes; weather- or storm-related repairs; copper and stonework around chimneys; skylight preservation; satellite removal; gutter and fascia work; silicone coating for a commercial warehouse; leak identification behind walls.

- Project management and workmanship: On-site supervision by Billy with a skilled crew (sometimes 10–15 workers on large jobs); careful, thorough work; attention to detail; coordinated with specialists as needed.

- timeliness and reliability: Quick response to leaks and assessments; rapid scheduling for repairs; follow-through on warranties or post-installation concerns.

- Quality and outcomes: Described as beautiful, dry homes and well-built roofs; customers report no leaks after repairs and pride in the finished work.

- Professionalism and customer experience: Professional, knowledgeable, respectful, and easy to talk to; transparent pricing and fair billing; customers felt they were not being taken advantage of.

- Pricing and value: Repeated mentions of fair pricing and good value for the quality and scope of work.

- Overall recommendations: Strong, repeated endorsements; many customers would or do refer others to the company.