Capital Palmetto Builders

Customer experiences with Capital Palmetto Builders Roofing (CPBR) are mixed, with several customers reporting positive outcomes alongside others reporting significant issues.

Positive experiences and practical details:
- Some customers praised competitive pricing, good quality, punctual and respectful crews, thorough final touches, and solid clean-up. A number of projects extended to painting work and were described as well done.
- Instances of efficient, large-scale work: a 1900-square-foot roof completed in a single day, starting early and finishing by evening; clean-up completed the same day; good performance under severe weather (Tropical Storm Helene).
- Insurance handling and claims support were highlighted positively by several reviewers, with Mike Baker frequently singled out for his assistance; some customers recommended CPBR to others with roofing needs.
- Vinyl siding, soffit, and fascia installations were described as courteous, on-time, professional, and improvements to the home; substantial discounts were noted in at least one case.
- Supervisors and crews were praised for honesty, organization, and leaving sites in good condition; one supervisor, Eduardo ("Lalo") Navarro, was specifically commended for professionalism.

Negative experiences and practical details:
- At least one homeowner reported substantial failures within two years: shingles began to come off after the roof replacement, with CPBR blaming weather; a third-party assessment said installation was poor.
- Another customer paid around $12,000 for a roof replacement but experienced ongoing leaks and multiple failed repair attempts, with unreturned calls and a lack of follow-up; a civil lawsuit was contemplated.
- Several reviews described difficulty getting repairs after issues arose: unreturned calls, missing file references, and delays approaching warranty expiration (e.g., a 3-year workmanship warranty) with little resolution.
- Some customers alleged aggressive sales tactics (signing over insurance checks without an upfront quote) and attempts by the owner to influence or remove negative online reviews.
- Overall sentiment for some cases included caution about workmanship quality and reliability of post-installation service, despite initial satisfaction with price or interaction during the build.

Bottom line for potential customers:
- Experiences vary widely. If considering CPBR, obtain a detailed written scope and quote, confirm warranty terms and post-installation repair procedures, verify who will perform work and timelines, and check references for both roofing and any ancillary work (e.g., siding, painting). Be prepared to document issues and follow up promptly on any warranty concerns or repairs.