Builder Boy

Summary of customer experiences with Builder Boy / Stucco Boy:

- Overall sentiment: Experiences are mixed, ranging from highly positive to strongly negative. Some customers praised the team for quality stucco work, timely completion, and easy collaboration; others cited persistently poor communication, incomplete work, and significant quality and safety concerns.

- Timeliness and quoting: Several projects were completed quickly (a week or a few days) with fast quotes and estimates. Other projects extended over weeks, with delays and repeated follow-ups, and some customers reported being asked to authorize new quotes for work already begun.

- Quality and scope of work: Positive reports highlighted successful stucco replacement, window work, and bathrooms with good results and schedules met. Negative reports described sloppy workmanship, unfinished tasks (e.g., only one coat of paint), leaks, misinstalled parts, and in some cases interior remodel problems that required replacement or further work. There were also instances of damage to neighboring property or debris on-site.

- Communication and project management: A wide split—some customers experienced a dedicated project manager, regular on-site presence, and clear guidance; others reported very poor office communication, unreturned calls, lack of written work orders, and a culture of blame rather than ownership when issues arose.

- Subcontractors and professionalism: Several reviews criticized subpar subcontractors or inconsistent workmanship, though a few individuals were praised (e.g., specific crew members) and Jereme was noted by some as a helpful leader. Instances of management being perceived as overwhelmed or unresponsive were also noted.

- Site conduct and impact: Some customers noted messy sites and debris, and in some cases damage to others’ property. Others experienced courteous crews with minimal disruption.

Practical takeaways for potential customers:
- Obtain a clear, written scope of work with milestones and a formal work order.
- Confirm the on-site project manager’s identity and expected presence frequency.
- Request a written warranty and a plan for post-completion follow-up and corrections.
- Check references and review completed projects similar to your needs (stucco, windows, interior remodels).
- Clarify payment terms and avoid paying in full until all cleanup, corrections, and sign-offs are completed.