Black Rock Roofing

Overall, feedback shows a mix of strong positives about workmanship, reliability, and cleanup, with a small number of serious negative experiences related to conduct and impact on neighboring properties.

What customers generally liked
- Quick responsiveness and clear communication, with online forms leading to prompt visits or estimates.
- High-quality workmanship and attention to detail; several projects described as professional, meticulous, and visually impressive.
- Thorough cleanup and protection of landscaping or flower beds during work; some crews covered areas to prevent damage.
- Reliable problem-solving and follow-through, including repairs and fixes to issues after initial work (often at little to no additional cost).
- Large, organized crews able to complete work efficiently (some reports of a full crew finishing in a single day).
- Positive, family-owned, long-standing company image; many reviewers would recommend them based on experience and outcome.
- Specific positives cited across roofing and siding projects, including tear-offs, and considerations for neighboring properties.

Reported concerns and negative experiences
- At least one reviewer described severe trespassing on a neighbor’s property, unprofessional and confrontational communication, damage to landscaping and a historic fence, and unsafe practices; alleged lack of permission and damage to property.
- Other comments suggest inconsistent behavior from staff or leadership, with warnings about neighbor disruption and potential ethical concerns.
- A few notes of negative interactions or dissatisfaction contrasted with the more common positive experiences; some mention of feeling “unethical” or “shady” in business practices from a neighbor’s perspective.

Practical notes for potential customers
- If you’re hiring for roofing or siding, you may expect strong workmanship, good cleanup, and responsive service; verify any guarantees or warranties in writing.
- Discuss and document site protections (landscaping, flower beds, fences, and easements) and obtain a clear plan for protecting neighboring properties, especially in tight or urban lots.
- Confirm scope of work, timelines, and who will be on site (names like Mark, Tim, Joe, Dave, etc., appear in reviews) to ensure accountability.
- Ask about post-project support and how they handle issues or repairs after completion, including any costs for follow-up work.
- If there are neighbors nearby, consider coordinating access or informing them ahead of time to minimize disruption.