Big C Roofing

- Overall, reviews are mixed. Many customers praise Big C for high-quality roofing results, professionalism, responsiveness, thorough cleanup, and competitive pricing. Others report significant concerns about workmanship, ethics, and post-install service.

- Work scope and outcomes: Several customers note successful roof replacements or repairs with durable results and good communication after completion. Others allege defects such as lingering or uneven shingles, inadequate pre-existing issue addressing, and the need for rework or additional repairs.

- Communication and customer service: Some clients describe the team as courteous, transparent, and easy to work with. Others complain of dismissiveness, arrogance, or poor treatment during the quoting or dispute-resolution process.

- Warranty and post-project issues: Positive reviews mention warranties and follow-up service; negative accounts report disputes over warranty applicability (e.g., after hurricanes) and reluctance to fix issues without added costs.

- Pricing and budgeting: Several reviewers cite competitive pricing and cost-effectiveness, while negative reviews imply misaligned expectations between quoted work and actual results, including requests for additional payments for service calls or fixes.

- Business details and scope: The company is described as operating in multiple counties (including Lee, Collier, Charlotte, and Sarasota) with at least two locations and references to an owner named Bill (Bill Friddle). Some reviews indicate use of subcontractors, which may affect consistency and accountability.

- Practical guidance for potential customers:
- Obtain a detailed, written scope of work and warranty terms before signing.
- Clarify whether crews will be direct employees or subcontractors and who will be responsible for workmanship.
- Document pre-existing issues in writing and ensure they will be addressed.
- Confirm post-install follow-up plans and what triggers a service call or repair at no extra cost.
- Verify licensing in your county and check BBB or other consumer reviews for current complaints.
- Inspect the site during and after work, and request timely corrections if problems arise.