Big Bear Roofing

- Overall, customers report prompt responsiveness and thorough inspections, with clear communication throughout the process. Ashley L. is repeatedly highlighted for on-site visits, detailed explanations, insurance claim assistance, and fair pricing; other staff such as Nick, Ro, Paul, and Nolan are also praised for professionalism and reliability.

- Service process and outcomes: many experiences involve a free estimate or inspection, temporary fixes during rain, and full roof replacements completed on schedule with thorough cleanup. In several cases, installations or replacements were completed in a single day, and customers note professional crews.

- Issues and follow-up: leaks are sometimes reported after significant rainfall, with Big Bear responding quickly and advising monitoring through subsequent rainfalls. In some instances, interior damage (e.g., stained drywall) persisted despite external repairs.

- Warranty and interior work: customers are told that interior damage resulting from roofing work is not covered under warranty, which has led to dissatisfaction in at least one case. A separate long anecdote describes disputes over a lifetime warranty related to attic debris and vent-related issues.

- Pricing and quotes: Ashley is frequently described as providing competitive or best quotes among multiple bids; several customers note the pricing as fair and transparent.

- Recommendations: many reviewers state they would recommend Big Bear Roofing to others, though some caution that warranty limitations and interior damage coverage can be a concern.

- Specialty strengths: slate roofing is specifically highlighted as a strength, and customers commend the team for handling specialized materials and tasks.