Better Home Improvement

Overall, customer experiences with Better Home Improvement Inc. (BHI) are mixed-to-positive, with many reviewers praising professionalism, transparent pricing, proactive communication, and strong workmanship, especially on siding, sunrooms/lanai, patio covers, and related additions.

- Services and projects cited: vinyl siding installation; screen rooms/lanai and patio covers; sunrooms; porch and roof work; concrete pad additions; roof replacements; fascia/soffit work and bay window updates. Projects ranged from exterior renovations to full room additions.

- Customer interactions and process: repeatedly highlighted thorough upfront pricing and clear explanations of the installation process; multiple follow-ups during and after projects; dedicated points of contact (notably Jonathan the salesperson/coordinator and John Hunt on-site/project management) who were described as communicative, responsive, and detail-oriented; involvement of engineers or specialists for design verification in some projects.

- Outcomes and satisfaction: many customers reported transformative, high-quality results and added value, with some noting a “brand-new” look and insect-free or well-sealed spaces. Several reviews emphasized the long-term durability or lasting impression of the work.

- Positive aspects emphasized: professionalism, responsiveness to questions and concerns, attention to detail, and collaboration with clients to select color schemes, materials, or design features.

- Noted criticisms or adverse experiences: a minority described significant issues, including windows not fitting properly, water leaks, deteriorating caulking, and unannounced roofers; communication gaps or delays after payment; concerns about warranty timing and follow-through; and at least one lengthy negative experience in a specific location (Orange Park, FL) with recommendations to avoid the firm. Some comments mentioned maintenance tasks or repairs needed after work, sometimes requiring client remediation.

- Longevity and reliability signals: several reviews referenced projects completed many years ago (e.g., 24 years) still looking good, indicating perceived durability and lasting value in some cases.

- Overall guidance for potential customers: many reviewers would recommend BHI based on workmanship and service, particularly if engaged with communicative staff and clear expectations; potential customers should review project scope, warranty terms, and post-project follow-up plans, and consider reading multiple recent reviews to gauge current performance and service levels.