Best Roof Maintenance

The feedback portrays Best Roof Maintenance (Mountain View) as a roofing and exterior repair provider with strong emphasis on quick communication, insurance coordination, and overall workmanship. Key practical takeaways for potential customers:

- Response and estimates: inquiries are answered promptly (often same day) with clear, fair price quotes after an on-site inspection. Customers repeatedly note straightforward explanations and helpful guidance without high-pressure sales.
- Project management and contacts: Elias (project manager) and Raymond are the frequently cited points of contact, handling inspections, material selections, insurance interactions, and ongoing updates throughout the project.
- Insurance claims: the company often manages communication with insurers, helps navigate claim processes, and provides regular updates; they have helped clients despite initial claim denials and complex claim scenarios.
- Scheduling and turnaround: residential roof projects commonly start within weeks; many jobs are completed quickly, with some crews finishing in one day or within 1–2 days, even when multiple components (roof, gutters, siding) are involved.
- Work performed: services include roof replacement/repair, gutters and downspouts, siding, window wrapping, and related tasks; some projects involve additional measures like ice guards or attic-related work. Several testimonials mention using high-quality materials and addressing tricky issues (e.g., flashing, code compliance) proactively.
- Quality and finish: homeowners report high-quality craftsmanship, professional crews, and thorough cleanups that leave properties looking undisturbed. Reassurances are often followed by confirmed leak-free results.
- Customer experience: many customers highlight respectful treatment, including positive experiences with women clients, and describe the team as honest, patient, and attentive to questions and preferences.
- Timeliness and reliability: multiple accounts note timely attendance, staying on schedule, and finishing projects as promised, even under challenging circumstances.
- Value and warranty: several testimonials cite competitive pricing and favorable warranties (e.g., up to five years on some work or a one-year warranty on repairs), contributing to perceived value.
- Additional positives: clients frequently express willingness to reuse the company for gutters, siding, or future roofing needs and to recommend them to others.

Overall, the customer experiences suggest a reliable, communicative company that prioritizes insurance coordination, clear expectations, timely completion, and careful cleanup, with generally positive perceptions of value, workmanship, and professional conduct.