Hardware Hawaii
30 Kihapai St, Kailua, HI 96734, USA
- Overall impression: broadly positive, with many customers praising professionalism, meticulous prep, high-quality finishes, and reliable communication. A few reviews note highly collaborative crews and strong attention to detail.
- Process and communication: customers frequently mention prompt responses, in-person walk-throughs, written estimates or contracts, clear scope and pricing, and ongoing updates during the job. On-site supervision by Bernardo and timely follow-ups or touch-ups are common themes.
- Work scope and capabilities: reviews cover exterior and interior painting, siding work (including aluminum siding), caulking, prep, and finish; projects often involve complex elements such as metal surfaces, hardware around solar/inverter equipment, and multiple architectural features. Several reviews highlight thorough prep, masking, cleaning, and final inspections.
- Materials and finish: several customers call out the use of high-quality paints (e.g., Sherwin Williams) and careful color selection assistance; emphasis on clean work areas and meticulous detailing.
- Crew and project management: multiple crew members (e.g., Esmo, Clyde, Randy, Fabian, CJ) are praised for professionalism, reliability, and teamwork; crews are described as careful with belongings, on-time, and responsive to scheduling needs; some reviews note the company’s willingness to accommodate neighbors and adjust to weather or scheduling demands.
- Pricing and value: pricing is generally viewed as fair or reasonable, with some noting that it wasn’t the cheapest but matched the quality; a few reviews mention wait times due to high demand.
- Notable negatives: at least one review cites poor quality on a railing restoration and unprofessional behavior, indicating that experiences can vary and contract adherence may diverge in rare cases.
- Overall intent: many customers express willingness to hire again and to refer Bernardo’s Painting to others, citing trust, consistency, and workmanship as key reasons.
Paint (Sherwin-Williams),Aluminum siding,Caulking (and prep materials like primers)
Excellent
Within 24 hours
Quality of workmanship issues (e.g., rusting railing, bubbling paint, painting over termite damage),Not following contract terms or commitments; unprofessional conduct in at least one instance
No formal warranty mentioned; there are assurances of post-project follow-up (e.g., a yearly check) and a handshake-style guarantee.
Excellent
Pricing described as fair and reasonable; not the cheapest or most expensive, but considered good value for the quality and service.
Schedule follow-up checks or touch-ups after completion (e.g., Bernardo's offer to return in a year).,Maintain caulking and perform timely repairs to prevent issues like water intrusion or bubbling paint.,Use quality paints and proper prep (sanding, priming) for durable results.
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