Basin Roofing & Construction

Basin Roofing and Construction generally receives positive feedback for roof repairs and replacements on both residential and commercial projects. Key practical takeaways for potential customers include:

- Responsiveness and communication: Numerous comments highlight quick replies, clear explanations of what the roof needed, and availability to answer questions throughout the process.
- On-site process: Customers frequently note thorough assessments, timely or clearly planned quotes, and crews that were courteous and professional. Several reviews also emphasize careful project management, including not starting until all materials were accounted for and prioritizing tidy, clean job sites.
- Quality and outcomes: Many customers report satisfactory results, leak-free performance after repairs, and aesthetically positive final roofs. Some praise the ability of the team to complete work efficiently, sometimes working late to finish. A few reviews mention that Basin repaired issues stemming from prior subpar work and honored warranties.
- Warranty and after-service: Several testimonials reference warranties on repairs, with examples such as reinforcing vent seams at no charge and warranty-backed follow-ups if leaks reoccur. The company also reportedly assists with insurance processes for hail-damaged roofs.
- Insurance and claims support: Several customers appreciated help navigating insurance inspections and claim processes, which often eased the overall experience.
- Variability in outcomes: While most reviews are favorable, there are a couple of less positive notes. One customer reported edges lifting within a year and ongoing repairs, and another described issues tied to an earlier installation by a different contractor that Basin repaired under warranty. These indicate the importance of clearly defining scope, warranty terms, and clear expectations regarding long-term durability, especially when prior work by others is involved.
- Overall impression: The experiences suggest Basin Roofing and Construction is generally reliable, professional, and customer-focused, with strong emphasis on communication, warranty coverage, and assistance with insurance, though potential customers should verify scope, warranties, and long-term guarantees, particularly if prior roofing work was substandard.