AWT Construction

Customer experiences with AWT Construction (Wayne Thompson) are mixed, with strong positives and notable negatives reflected across various projects.

Positive experiences and practical details
- Several customers describe the team as dependable, professional, and on time, with fast responses and willingness to stand behind their word.
- Multiple reviews highlight high-quality workmanship and attention to detail, including “high-end finishes” and thorough problem solving.
- The company is credited with completing complex or interrupted projects, such as finishing cabinets, fireplace, and backsplash after a contractor quit, refurbishing a deck, converting a deck to a sunroom, and assisting with a home elevator repair.
- Emergency or urgent responses are noted in a few reviews (e.g., being on site within an hour after an incident, and prompt follow-up service).
- Some customers report transparent pricing, quick estimates, good value, and no hidden costs.
- Positive testimonials mention excellent customer service, courtesy, and helpfulness from the team.

Negative experiences and practical details
- A number of reviews allege poor communication, including not returning phone calls, delays in providing estimates, and slow follow-up.
- Some critics accuse inflated pricing, unnecessary material purchases, or perceived overcharging, with one review alleging financial misconduct toward disabled veterans.
- At least one review characterizes the quality of workmanship as low, and another cites ongoing issues with gutter installation and overall project outcomes.
- A few reviews report disappointment or dissatisfaction with promises not kept, or with certain projects (e.g., gutter work, broader construction experiences).

Service scope and context
- The company is associated with a range of services beyond siding repair, including decks, sunrooms, kitchens, fireplaces, backsplashes, windows, vinyl siding, and even elevator repairs.
- Projects range from residential remodeling and renovations to emergency/home safety work after incidents or fires.

Customer guidance
- Potential customers may want to verify pricing with written estimates, clarify project scope, confirm timelines, and check references.
- If considering urgent or complex work, assess responsiveness and communication expectations upfront, and inquire about warranties or post-project support.