Austin Window, Siding and Roofing

Overview: The customer feedback for Dustin Johnson Exteriors and related siding/roofing work is mixed. Some customers report reliable service, professional crews, timely daily visits, and satisfactory final results on roofing, siding, windows, and exterior projects. Others raise serious concerns about warranty handling, post‑project responsiveness, and the company’s financial/credibility status.

Positive experiences
- Delivery and reliability described as top‑notch; the company viewed as credible and reliable.
- Crews reportedly showed up daily and completed work in an efficient timeframe; final results were praised.
- Roofing work and exterior remodeling noted as professional, with courteous, approachable crews; rates described as reasonable.
- Window replacements and siding projects valued by customers; attention to detail (e.g., masking) and clean job sites; some customers express willingness to complete additional windows or related projects.

Negative experiences and concerns
- Warranty and post‑work service: multiple reports of unresponsiveness after warranty claims, or claims that warranties would not be honored; some reviews advise against hiring if warranty support is expected.
- Allegations of poor workmanship or deceptive practices: claims of hidden defects (e.g., decking issues covered with tar paper and shingles) and references to bankruptcy; reports of non‑delivery or non‑fulfillment of projects.
- Business credibility and financial concerns: references to Chapter 7 bankruptcy and accusations that the company has not conducted business for years; a few reviews discourage future engagements.
- Policy and communication issues: mentions of minimum purchase requirements (e.g., three windows) and difficulties with getting responses, scheduling repairs, or follow‑through after initial work.
- Mixed experiences cited by former customers who had positive experiences, contrasted with others who reported scams or significant warranty/communication problems.

Practical considerations for potential customers
- Verify the company’s current business status, licensing, and ability to honor warranties before contracting.
- Request a detailed written scope of work, warranty terms, and a clear timeline; confirm who will be the point of contact for post‑installation issues.
- Ask for references and contactable prior projects in your area; confirm expectations for site cleanliness and daily crew presence.
- Be cautious of policies such as minimum window requirements and inquire how changes in scope affect pricing and schedule.
- Consider obtaining alternative bids for comparison and clarify the process for warranty claims and any required maintenance to avoid disputes.