Arroyo Exteriors / Arroyo Roofing

Overall, customer experiences with Arroyo Roofing are predominantly positive, highlighting high-quality workmanship, responsiveness, and thorough cleanup, with one notable negative experience.

Key practical details and patterns:
- Major roof replacements: Projects described as challenging (house over 100 years old, multiple roof layers; up to five layers; debris approaching 100 cubic yards). Despite access constraints (no alley, limited street parking, close neighboring houses) and extreme heat, crews completed work efficiently (often within a couple of days; some notes of one-day replacements) and left the site clean.
- Workmanship and outcomes: Reported as top-notch with careful installation, improved drainage, and long-lasting results. Multiple testimonials cite precise, detail-oriented work and strong finish. Several reviews mention using before/after photos to document progress.
- Team and process: Consistently described as responsive and professional; owners (notably Marco and Pedro) are repeatedly praised for clear communication, hands-on involvement, and reliable scheduling. Positive notes about family-owned operation and fair treatment.
- Cleanup and site safety: Frequent emphasis on thorough cleaning, thorough nail/debris removal, and minimal leftover debris (nails found in bushes or pavement in rare cases).
- Pricing and quotes: Some customers report Arroyo Roofing offering the best price or matching a competitor’s bid while maintaining quality; several reviews emphasize good value and cost transparency. A few notes mention choosing Arroyo over cheaper bids without sacrificing quality.
- Recommendations and referrals: Customers often recommend Arroyo for roofing, siding, and related exterior work; several reviews reference using them again or referring family and friends.
- Additional contractor referrals: Some projects involved referrals to other contractors for related work (e.g., fascia, gutters, and soffits) who were also described as high quality.
- Positive service examples: Quick response to wind or hail damage; same-day fixes or rapid inspections; provision of guidance and questions answered thoroughly; consistent communication throughout the project.
- Notable negative experience: One reviewer reported a long-standing flat-roof repair that failed multiple times, with issues such as improper rubber installation, water intrusion, and unsatisfactory detailing (e.g., no metal flashing over edges). They felt the work was not up to standard and would not hire them again or recommend them.

Prospective customers can expect generally strong workmanship, responsive communication, clean site practices, and competitive pricing, with a preference for documentation (photos) and, in many cases, service-by-service efficiency. Potential buyers should also consider the one negative experience as a caution regarding flat-roof repairs and edge detailing.