Arrow Exterior Design

- Scope of work included residential roof replacement, siding, gutters and downspouts after hail and wind damage; some projects also involved EPDM roofing for a school system, and one instance included a whole-garage organization system installation by Johnny King.
- Project management: John Eastman acted as the project manager, coordinating closely with homeowners, listening to concerns, guiding decisions, and handling changes in pre-planning; he also coordinated with insurance adjusters and ensured work was completed efficiently.
- Communication: customers reported regular updates, clear explanations of tasks and costs, and timely in-person meetings when needed; no hidden costs were noted.
- Scheduling and execution: crews generally stayed on schedule; some roofs were completed in one day; eaves and other components were installed as planned; work was completed with attention to timing and sequence.
- Quality and cleanup: workmanship was described as professional and high quality; crews respected properties and left sites clean with no debris.
- Customer experience: experiences were described as smooth, low-stress, and professional; homeowners were satisfied with the results and the process.
- Reputational indicators: multiple customers across residential projects and school-system work expressed strong satisfaction and would recommend Arrow Exteriors/Arrow Exterior Design to others.